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Problem solving & Decision Making

Background & About the Course:
In today’s fast-paced business environment, the ability to solve problems effectively and make sound decisions is crucial for organizational success. Whether addressing operational challenges, strategic planning, or team conflicts, structured problem-solving and decision-making skills can drive productivity and innovation.
This course is designed to equip participants with practical tools and methodologies to identify problems, analyze root causes, generate solutions, and make informed decisions. Through interactive sessions and real-world case studies, participants will develop the confidence to tackle complex challenges and contribute to the continuous improvement of their organizations.
Course Objectives:
By the end of this course, participants will:
- Understand structured approaches to problem-solving and decision-making.
- Apply analytical tools to identify root causes of problems.
- Develop creative solutions using brainstorming and lateral thinking techniques.
- Evaluate alternatives and assess risks to make informed decisions.
- Enhance collaboration and communication in decision-making processes.
- Implement solutions and monitor their effectiveness.
Who Should Attend:
This course is ideal for:
- Supervisors and team leaders.
- Project managers and coordinators.
- Mid-level managers and department heads.
- HR professionals and trainers.
- Anyone involved in operational or strategic decision-making.
Course Content:
Fundamentals of Problem Solving
- Defining problems and recognizing opportunities.
- Problem-solving models and frameworks.
Root Cause Analysis
- Tools and techniques for identifying root causes (5 Whys, Fishbone Diagram).
- Data collection and analysis for effective diagnosis.
Generating and Evaluating Solutions
- Brainstorming techniques and creative thinking.
- Assessing feasibility and impact of potential solutions.
Decision-Making Processes
- Rational vs. intuitive decision-making approaches.
- Risk assessment and contingency planning.
- Tools for prioritization (Decision Matrix, SWOT Analysis).
Implementing Solutions
- Action planning and execution strategies.
- Monitoring and measuring outcomes.
- Overcoming resistance to change.
Tools & Role Play for Problem Solving & Decision Making Process
- Practical tools for enhancing problem-solving skills.
- Role play exercises to simulate real-world decision-making scenarios.
Case Studies and Group Exercises
- Real-world scenarios and problem-solving workshops.
- Collaborative group activities to simulate decision-making processes.
About the Trainer:
Ir. R. Iim Takwim, ST., MM., IPM., ASEAN.Eng., ACPE
Mr. Iim Takwim is a highly accomplished professional with a solid academic foundation in Industrial Engineering. He has further honed his expertise by earning both a Master’s and Doctorate degree in Human Resources, complementing his technical and managerial skills. His extensive professional experience includes roles such as HRD Manager in the textile industry, Production Manager in the garments industry at PT. Fit-U, and Head of the Laboratory for Industry, Automotive, and Machinery at STT-JB.
In addition to his managerial roles, Mr. Takwim is an active contributor to knowledge sharing and skill development. He has delivered training and consultancy to leading national and international organizations across various industries. His clients include PT. Timah Tbk., PT. Arun LNG, PT. Batu Bara Bukit Kendi, PT. Petrosea Tbk., PT. Chevron Pacific Indonesia, PT. Freeport Indonesia, PT. Banpu, PT. Medco E&P, PT. Semen Gresik, PetroChina International, PT. Vico Indonesia, Pertamina, CNOOC, PT. British Petroleum, BP Migas, PT. Pupuk Kaltim, PT. Badak NGL, PT. Kaltim Prima Coal, and many others.
Mr. Takwim has also collaborated with companies in diverse sectors, including energy, mining, petrochemical, and financial services, such as PT. Adaro Indonesia, PT. Krakatau Wajatama, PT. Citic Seram Energy, PT. Total E&P Indonesie, PT. Energi Sengkang, PT. Hexindo, and BRI. His vast experience, combined with his technical expertise and human resource management skills, makes him a sought-after trainer and consultant, contributing significantly to organizational development and operational excellence