Competency & Profesionalisme Secretary and Administration

Background & About the Course:

Secretaries and administrative professionals play a pivotal role in ensuring the smooth operation of an organization. Their responsibilities often go beyond routine tasks, requiring exceptional organizational skills, effective communication, and a strong sense of professionalism. As organizations evolve, the demand for competent and highly professional administrative personnel becomes increasingly vital.

This course is designed to enhance the competencies and professionalism of secretaries and administrative professionals, enabling them to meet modern workplace demands. Participants will learn practical tools and strategies to improve their organizational effectiveness, time management, communication, and problem-solving skills. The program emphasizes the importance of professionalism in fostering a productive and positive work environment.

Course Objectives:

• Develop essential skills for effective office management and coordination.
• Enhance professionalism in communication and interpersonal interactions.
• Master time management and prioritization techniques.
• Apply problem-solving and decision-making skills in administrative tasks.
• Foster a proactive and positive attitude in the workplace.
• Understand the importance of ethics and confidentiality in administrative roles.

Who Should Attend:

• Secretaries and administrative professionals.
• Executive assistants and personal assistants.
• Office managers and coordinators.
• Professionals aspiring to enhance their administrative competencies.

Course Content:

Introduction to the Role of Secretaries and Administrators

• The evolving role of administrative professionals in modern organizations.
• Key competencies for effective secretarial and administrative work.
• Understanding professional ethics and workplace confidentiality.

Time Management and Productivity

• Prioritizing tasks and managing workloads effectively.
• Tools and techniques for scheduling and deadline management.
• Overcoming procrastination and staying focused on priorities.

Communication and Interpersonal Skills

• Professional email and correspondence writing.
• Developing active listening and assertive communication skills.
• Building effective relationships with colleagues and stakeholders.

Problem-Solving and Decision-Making

• Identifying and analyzing administrative challenges.
• Applying creative problem-solving techniques.
• Decision-making strategies for secretaries and administrators.

Fostering Professionalism and Positive Attitude

• Building a personal brand of professionalism.
• Handling workplace stress and maintaining a positive outlook.
• The importance of adaptability and continuous learning.

Digital Document Management:

• Schedule appointment, meeting calendar,
• Email management,
• e-filing system, in-house software approval delegates.

Practical Applications and Case Studies

• Real-world scenarios and problem-solving exercises.
• Role-playing: Managing challenging situations with professionalism.
• Developing a personal action plan for competency improvement.

About the Trainer:

Ratih Pandji Indra, S.Sos, MPsi.T graduated from Public Relation, Faculty of Communication, Institute of Social, and Political Science. To expand her study, he took Social Intervention Program, Faculty of Psychology and several training events like Surviving the Media Workshop, Cognito, New Paradigm of PR, Community Development, International Community Development Field Trip and Communication & People Skills.

She has various experiences in foremost companies in Indonesia. Such as: she is a Public relations Assistance & Community Development who is responsible for developing and maintaining communication and mutual relations with all levels of media, community development programs, organize company annual events and working closely with management in an advisory capacity who will comment and advice on all public, media, government, environmental, economic, political and social issues

Before having her position as public relation assistance, he was an Executive Secretary for Vice President Finance, Sales & Marketing Executive and Guest relations’ officer. She was responsible for maintenance of stationary and office supplies, providing administrative support to finance department staff, arranging domestic and international travel, arrangement of meetings, functions and social occasions, providing orientation for new employees or consultants on office procedures and many others.